Privacy & Policy — The Football Gear

At The Football Gear, protecting your personal information is a priority. This Privacy & Policy statement outlines how we collect, use, disclose and safeguard your data when you visit our website (thefootballgear.com) or make use of our services.

1. Information We Collect

  • Personal information you provide: When you place an order, create an account, subscribe to our newsletter, contact customer service or participate in a promotion, we may collect your name, billing/shipping address, email address, phone number, and payment information.
  • Automatically collected information: We utilise cookies and tracking technologies to gather data such as your IP address, device type, browser, pages visited, time spent on our site and your referral source.
  • Third-party data: With your consent or as permitted by law, we may combine information from our services with data from third-party sources to enhance your experience and tailor our offers.

2. How We Use Your Information
We use your information to:

  • Process and fulfil your orders, manage returns and exchanges.
  • Communicate with you about your account, orders, updates, promotional offers and changes to our services or policies.
  • Improve our website, marketing efforts, product offerings and user experience through analytics, A/B testing or personalised content.
  • Prevent fraud, enforce our policies and ensure the security and integrity of our systems.

3. Information Sharing & Disclosure

  • Service providers: We may share your personal information with third-party vendors and service providers (such as payment processors, shipping companies, customer support platforms) to fulfil transactions and services.
  • Legal requirements: We may disclose your information when required by law, legal process or to protect our rights, property or safety and the rights, safety or property of others.
  • Business transfers: If The Football Gear undergoes a merger, acquisition, or sale of assets, customer information is likely to be one of the transferred assets.

4. Cookies & Tracking Technologies
We use cookies and similar technologies on our site to recognise you, remember your preferences, facilitate your shopping experience, and provide targeted marketing. You can manage your browser’s cookie settings; however, disabling cookies may affect the functionality and performance of some parts of our website.

5. Your Choices & Rights
You have the right to:

  • Access, correct, update or delete your personal information stored with us.
  • Opt out of marketing communications while still receiving transactional messages (e.g., order confirmations).
  • Limit or disable tracking and cookies (through browser settings or device preferences).
    If you wish to exercise any of these rights, you may contact us through the support channels provided on our website.

6. Data Security & Retention
We implement administrative, technical and physical safeguards designed to protect your personal data. While we strive to use commercially acceptable means, no method of online transmission or electronic storage is 100% secure. We retain your information for as long as necessary to fulfil the purposes in this policy, comply with our legal obligations, resolve disputes and enforce our agreements.

7. International Transfers
If you access our site from outside the United States, please note that your information may be transferred to, stored and processed in the United States or other countries where our systems or service providers operate. By using our website, you consent to such transfers.

8. Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe that we have collected such information, please contact us so we can delete it.

9. Changes to This Policy
We may update this Privacy & Policy statement from time to time. We will post the updated version on the website and note the date of revision. Your continued use of the website after changes indicates your acceptance of the new terms.

10. Contact Us
For any questions, concerns or requests relating to this privacy policy, please reach out to our support team via the contact page on our website.

Thank you for trusting The Football Gear. Your privacy matters to us.